Customer Service Advisor | Hybrid, Growth & Impact

Walsall Housing Group; Walsall; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

27 days annual leave

Health plan

Pension scheme

Car leasing discounts

Hybrid working

Job summary

whg is recruiting a Customer Service Advisor for a fixed-term contract in Walsall. You will handle a variety of customer enquiries across channels and provide in-person support at our reception, helping users with self-service options. The role emphasizes delivering high-quality, timely service and problem resolution.

Ideal candidates will have strong communication, empathy, and the ability to maintain composure under pressure, while collaborating with other teams to improve customer outcomes.

Qualifications

• A good standard of education.
• Experience in customer-facing roles via telephone or in person.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities with effective issue resolution.
• Ability to handle pressure calmly and manage expectations.

Responsibilities

• Handle a range of customer enquiries across multiple channels (phone, email, social media, etc).
• Provide face-to-face service at our reception and assist with self-service platforms.
• Deliver excellent service and resolve enquiries at first point of contact.
• Collaborate with other service areas to resolve complex queries.
• Suggest process improvements and participate in cross-functional workshops.

Skills

Customer service

Communication

Problem solving

Conflict management

Multi-channel

Education

A good standard of education

Job description

whg is recruiting a Customer Service Advisor for a fixed-term contract in Walsall. You will handle a variety of customer enquiries across channels and provide in-person support at our reception, helping users with self-service options. The role emphasizes delivering high-quality, timely service and problem resolution.

Ideal candidates will have strong communication, empathy, and the ability to maintain composure under pressure, while collaborating with other teams to improve customer outcomes.