Customer Experience Advisor – Digital Banking

HSBC; Trowbridge; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading financial institution in Trowbridge seeks a Customer Service Consultant to provide exceptional service and support. Responsibilities include educating customers on digital banking and identifying vulnerable clients. Applicants should possess strong communication skills and a commitment to customer satisfaction. Previous customer service experience is a plus, but a passion for helping others is essential. Competitive salary of £26,000, with training provided and a range of employee benefits such as holidays, health coverage, and pension contributions.

Benefits

Over six weeks' holiday

Employee discounts

Market-leading employer Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Experience in customer service is beneficial but not required.
• Ability to engage in effective conversations and show empathy.

Responsibilities

• Act as the first point of contact for customers.
• Educate customers about digital services and fraud awareness.
• Support customers in vulnerable situations.

Skills

Excellent communication skills

Ability to take ownership of enquiries

Resilience to change

Job description

A leading financial institution in Trowbridge seeks a Customer Service Consultant to provide exceptional service and support. Responsibilities include educating customers on digital banking and identifying vulnerable clients. Applicants should possess strong communication skills and a commitment to customer satisfaction. Previous customer service experience is a plus, but a passion for helping others is essential. Competitive salary of £26,000, with training provided and a range of employee benefits such as holidays, health coverage, and pension contributions.