Customer Experience Advisor - Branch & Phone Support

Santander; Nottingham; On-site; GBP 25,000 - 29,000; Part time

Benefits offered by this job

25 days holiday

Discretionary bonus

Pension contribution

Private medical benefits

Job summary

Santander is recruiting for a Customer Experience Advisor to support both Beeston and West Bridgford branches. The role is 31.5 hours per week, on a rota basis from 8am to 6pm, Monday to Saturday, with travel between twinned sites.

You will be the friendly face and voice for customers, handling transactions, assisting with technology in the banking hall, supporting phone queries, and helping protect customers against fraud and scams. A close-knit branch team supports you in a busy environment.

Qualifications

• Proven ability to deliver outstanding customer service either from a face-to-face or telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.
• Effective team working skills with a flexible, can-do approach to work.
• Openness to a broad range of activities even if outside of standard expectations.
• Ability to grow, adapt and change accommodating business needs and priorities.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing your knowledge of services and products to help our customers.
• Identifying new ways to improve the customer experience.

Skills

Customer service

Communication skills

Teamwork

Flexible/adaptable

Problem solving

Job description

Santander is recruiting for a Customer Experience Advisor to support both Beeston and West Bridgford branches. The role is 31.5 hours per week, on a rota basis from 8am to 6pm, Monday to Saturday, with travel between twinned sites.

You will be the friendly face and voice for customers, handling transactions, assisting with technology in the banking hall, supporting phone queries, and helping protect customers against fraud and scams. A close-knit branch team supports you in a busy environment.