Customer Experience Advisor: Branch & Phone Solutions

Santander Group; Beverley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

25 days' holiday + bank holidays

Pension contributions

Job summary

Santander is looking for a Customer Experience Advisor based in Beverley, working 35 hours per week on a rota from Monday to Saturday, 8am–6pm. You will be the friendly face and voice for customers, listening and solving problems across in-branch and contact centre channels.

You’ll build relationships, handle day-to-day transactions, learn about Santander products, and identify improvements to the customer experience in a busy multi-skilled environment.

Qualifications

• Proven ability to deliver outstanding customer service in person or over the phone.
• Clear communication to understand customer needs.
• Willingness to go above and beyond for customers.
• Strong teamwork and flexibility.
• Ability to adapt to varied activities and priorities.
• Openness to a broad range of activities even outside standard expectations.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing knowledge of services and products to help customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Adaptability

Flexibility

Growth mindset

Job description

Santander is looking for a Customer Experience Advisor based in Beverley, working 35 hours per week on a rota from Monday to Saturday, 8am–6pm. You will be the friendly face and voice for customers, listening and solving problems across in-branch and contact centre channels.

You’ll build relationships, handle day-to-day transactions, learn about Santander products, and identify improvements to the customer experience in a busy multi-skilled environment.