Customer Experience Advisor - Banking (In-Branch & Phone)

Santander Group

Grimsby

On-site

GBP 25,000 - 32,000

Full time

5 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus 8%

Pension scheme

Death-in-service benefit

Healthcare discounts

Share plans

Job summary

Santander UK in Grimsby is seeking a Customer Experience Advisor to work 35 hours per week on a rota from 8am to 6pm, Monday to Saturday. In this role you’ll be the friendly face and voice for customers in branch, handling everyday transactions, answering questions and solving problems to support our customers’ needs.

You’ll join a close-knit team with strong support, plenty of variety and opportunities to develop knowledge of Santander products.

Qualifications

Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required).
The ability to communicate effectively with customers to truly understand their needs (Required).
A real desire to go above-and-beyond for customers (Preferred).
Effective team working skills with a flexible, can-do approach to work (Preferred).
Openness to a broad range of activities even if outside of standard expectations (Preferred).
Ability to grow, adapt and change accommodating business needs and priorities (Preferred).

Responsibilities

Acting as the first point of contact for customers in branch or over the phone (will handle inquiries and transactions).
Assisting with day-to-day transactions, queries and servicing.
Answering customer calls into our contact centre.
Building relationships and finding solutions for customers.
Developing knowledge of Santander services and products to help customers.
Identifying new ways to improve the customer experience.