Branch Customer Service Advisor – Part-Time (28h)

SBS Skipton Building Society; Catton; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Discretionary bonus

Generous benefits

Training and development

Job summary

Skipton Building Society Hexham is hiring a part-time Customer Service Consultant to support branch operating hours. You’ll welcome customers in person and by phone, listen to their needs and explain our savings products with clarity and warmth, helping them achieve their financial goals.

You will work 28 hours a week for a pro-rata salary of £25,500, with discretionary bonus and generous benefits. We value caring, collaborative colleagues and provide training, development, and a supportive

Qualifications

• Experience in customer-facing roles, preferably in banking or building society environments.
• Ability to listen, ask questions and tailor solutions to customer needs.

Responsibilities

• Welcome customers in-branch and over the phone, ensuring a positive first interaction.
• Understand customer needs and explain savings products clearly.
• Maintain accurate customer records in internal systems.
• Support customers with branch services and online engagement.

Skills

Customer service

Communication

Telephone support

Listening

Tools

CRM systems

Job description

Skipton Building Society Hexham is hiring a part-time Customer Service Consultant to support branch operating hours. You’ll welcome customers in person and by phone, listen to their needs and explain our savings products with clarity and warmth, helping them achieve their financial goals.

You will work 28 hours a week for a pro-rata salary of £25,500, with discretionary bonus and generous benefits. We value caring, collaborative colleagues and provide training, development, and a supportive