Customer Experience Advisor - Branch & Call Center

Banco Santander SA; Leicester; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary performance bonus (8%)

25 days holiday + bank holidays

Voluntary healthcare benefits

Medical and dental insurance

Health assessments

Employer pension contributions 8%

Death-in-service and income protection

Share plans

Job summary

Santander UK is seeking a Customer Experience Advisor for the Leicester Clocktower Branch, 35 hours per week on a rota from 8am to 6pm, Monday to Saturday. You will be the friendly face and voice, handling in-branch and phone inquiries with a focus on service quality and fraud awareness.

You’ll thrive in a multi-skilled environment, delivering excellent service and building trust with customers while supporting everyday banking needs and digital onboarding. Training and teamwork are emphasized.

Qualifications

• Proven ability to deliver outstanding customer service from face-to-face or telephony background (Required)
• Effective communication to understand customer needs (Required)
• Willingness to go above and beyond for customers (Preferred)
• Strong teamwork and flexible, can-do attitude (Preferred)
• Openness to a broad range of activities beyond standard expectations (Preferred)
• Ability to adapt to changing business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions

Skills

Customer service

Communication

Problem solving

Multichannel support

Job description

Santander UK is seeking a Customer Experience Advisor for the Leicester Clocktower Branch, 35 hours per week on a rota from 8am to 6pm, Monday to Saturday. You will be the friendly face and voice, handling in-branch and phone inquiries with a focus on service quality and fraud awareness.

You’ll thrive in a multi-skilled environment, delivering excellent service and building trust with customers while supporting everyday banking needs and digital onboarding. Training and teamwork are emphasized.