Member Experience Partner: Retention & Engagement (Hybrid)

Huddersfield; Huddersfield; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading financial services company in the UK is seeking a Member Experience Adviser to enhance customer engagement and support advisory firms. The role involves building relationships, managing queries, and driving member retention. Ideal candidates should have GCSEs in English and Maths and experience in tele-sales or customer service. This hybrid position involves 3 days in the office, and applicants must have the right to work in the UK.

Qualifications

• GCSEs in English and Maths at grade C/5 or above.
• Experience in customer engagement, relationship management or telephone sales.
• Comfortable working to targets in a sales-driven environment.
• Strong IT and communication skills.

Responsibilities

• Act as an account manager for Simplybiz firms.
• Build relationships, retain members, and resolve queries.
• Handle both reactive and proactive contact.
• Track performance against KPIs.

Skills

Customer service

Telephone-based sales

Relationship management

IT skills

Communication skills

Education

GCSEs in English and Maths at grade C/5 or above

Job description

A leading financial services company in the UK is seeking a Member Experience Adviser to enhance customer engagement and support advisory firms. The role involves building relationships, managing queries, and driving member retention. Ideal candidates should have GCSEs in English and Maths and experience in tele-sales or customer service. This hybrid position involves 3 days in the office, and applicants must have the right to work in the UK.