CX Client Success Lead — 1-Year FTC | Hybrid

Marketing Management Analytics, Inc.; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

25 days annual leave

Pension contribution

Income protection

Life assurance

Flexible working

Job summary

Marketing Management Analytics, Inc. in London is looking for a Client Success Manager to oversee client relationships and deliver optimal customer experience solutions. The role includes hybrid work, engaging with clients across various sectors to enhance platform functionalities and improve service delivery.

Ideal candidates will have experience in managing CX programmes and a strong grasp of technology solutions. Benefits include 25 days of annual leave and comprehensive support for wellbeing and development.

Qualifications

• Proven experience delivering client needs.
• Experience managing client relationships throughout programme lifecycle.
• High aptitude for technology and practical experience with data analysis platforms.

Responsibilities

• Lead on Success workstreams for various clients.
• Ensure effective translation of client requirements into recommendations.
• Conduct client-facing presentations and materials.

Skills

Client relationship management

CX programme management

Strong numeracy skills

Technology aptitude

Analytical thinking

Education

Experience in CX technologies (SaaS)

Understanding of research methodologies

Tools

Medallia

Qualtrics

AI-based tools for research

Job description

Marketing Management Analytics, Inc. in London is looking for a Client Success Manager to oversee client relationships and deliver optimal customer experience solutions. The role includes hybrid work, engaging with clients across various sectors to enhance platform functionalities and improve service delivery.

Ideal candidates will have experience in managing CX programmes and a strong grasp of technology solutions. Benefits include 25 days of annual leave and comprehensive support for wellbeing and development.