Customer Experience Administrator

DFDS; Kettering; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Life assurance

Pension scheme

Holiday scheme

Free ferry travel

Employee assistance program

Wellbeing platform access

Retail discounts

Job summary

DFDS is seeking a Customer Service Administrator in Kettering to support customers and ensure smooth daily office operations. You will be the main point of contact for customer accounts, working closely with operational teams to deliver excellent service and resolve queries efficiently.

The role requires strong customer service experience, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Proven experience in customer service environments.
• Ability to handle multiple priorities in a busy office.
• Excellent communication skills, both written and spoken.
• Proactive and detail-oriented approach.

Responsibilities

• Manage customer accounts and build strong working relationships.
• Handle customer enquiries and provide timely updates.
• Complete a variety of office administration tasks accurately and efficiently.
• Coordinate with warehouse, transport, and operational teams to support customer requirements.
• Maintain accurate records, documentation, and system updates.
• Resolve customer issues and escalate concerns where appropriate.
• Support colleagues and contribute to the overall success of the team.

Skills

Customer service experience

Communication skills

Organisational skills

Multitasking

Job description

DFDS is seeking a Customer Service Administrator in Kettering to support customers and ensure smooth daily office operations. You will be the main point of contact for customer accounts, working closely with operational teams to deliver excellent service and resolve queries efficiently.

The role requires strong customer service experience, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.