Customer Service & Office Operations Administrator

AWD online; Bromborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

AWD online is seeking a Customer Service Administrator / Office Assistant to join a busy team in Bromborough. The role covers customer contact, order processing and cross‑functional support across customer service, logistics and purchasing.

Ideal candidates will be organised, possess strong literacy and numeracy, and be proficient with Microsoft Office and EFACS. This full-time, permanent position offers stability and opportunities to handle varied admin tasks in a manufacturing environment.

Qualifications

• Good literacy, numeracy and verbal communication skills.
• IT literate, with experience using Microsoft Office including Excel, Word and Outlook.
• Able to deliver high levels of customer service with minimal supervision.
• Confident communicator who listens well and can express information clearly.
• Able to work as part of customer service, logistics and purchasing teams.
• Organised, reliable and able to manage multiple priorities during busy periods.
• Positive, flexible and willing to learn new skills.
• Able to multitask and solve problems effectively.
• Good teamwork and co-operation skills.

Responsibilities

• Provide friendly, responsive and professional service to customers.
• Respond to customer enquiries and provide information about products and services.
• Answer incoming calls in a professional and timely manner.
• Process orders, follow up customer orders and send relevant information in response to enquiries.
• Communicate with customers by email and telephone, supporting timely responses.
• Use internal systems, Outlook, Excel and EFACS to support order tracking and administration.
• Assist customer service, logistics and purchasing departments with administration to maintain customer systems.
• Help maintain an efficient, organised workspace and support day-to-day office operations.
• Provide flexible support for ad-hoc projects and changing business needs.

Job description

AWD online is seeking a Customer Service Administrator / Office Assistant to join a busy team in Bromborough. The role covers customer contact, order processing and cross‑functional support across customer service, logistics and purchasing.

Ideal candidates will be organised, possess strong literacy and numeracy, and be proficient with Microsoft Office and EFACS. This full-time, permanent position offers stability and opportunities to handle varied admin tasks in a manufacturing environment.