Customer Success & Operations Administrator

DFDS UK & Ireland; Northampton; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Life assurance cover

Contributory company pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests

Job summary

DFDS UK & Ireland is seeking a Customer Service Administrator in Kettering to support customers and ensure smooth daily office operations. You will be the main point of contact for customer accounts and work closely with warehouse, transport and operational teams to deliver excellent service.

We are looking for someone with strong customer service experience, excellent communication and organisational skills, and a proactive attitude to help the team meet its goals in a fast-paced environment.

Qualifications

• Experience in customer service environments.
• Ability to manage multiple priorities in a busy office.
• Strong written and verbal communication skills.
• Proactive approach and attention to detail.

Responsibilities

• Manage customer accounts and build strong relationships.
• Handle inquiries and provide timely updates to customers.
• Co-ordinate with warehouse, transport and operations teams.
• Maintain accurate records, documentation and system updates.
• Resolve issues and escalate where appropriate.
• Support colleagues and contribute to team success.

Skills

Customer service experience

Organisational skills

Communication skills

Tools

CRM system

Job description

DFDS UK & Ireland is seeking a Customer Service Administrator in Kettering to support customers and ensure smooth daily office operations. You will be the main point of contact for customer accounts and work closely with warehouse, transport and operational teams to deliver excellent service.

We are looking for someone with strong customer service experience, excellent communication and organisational skills, and a proactive attitude to help the team meet its goals in a fast-paced environment.