Customer Service Adminstrator

DFDS; Kettering; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Life assurance

Pension scheme

Holiday scheme

Free ferry travel

Employee assistance program

Wellbeing platform access

Retail discounts

Job summary

DFDS is seeking a Customer Service Administrator in Kettering to support customers and ensure smooth daily office operations. You will be the main point of contact for customer accounts, working closely with operational teams to deliver excellent service and resolve queries efficiently.

The role requires strong customer service experience, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Proven experience in customer service environments.
• Ability to handle multiple priorities in a busy office.
• Excellent communication skills, both written and spoken.
• Proactive and detail-oriented approach.

Responsibilities

• Manage customer accounts and build strong working relationships.
• Handle customer enquiries and provide timely updates.
• Complete a variety of office administration tasks accurately and efficiently.
• Coordinate with warehouse, transport, and operational teams to support customer requirements.
• Maintain accurate records, documentation, and system updates.
• Resolve customer issues and escalate concerns where appropriate.
• Support colleagues and contribute to the overall success of the team.

Skills

Customer service experience

Communication skills

Organisational skills

Multitasking

Job description

Do you enjoy building strong customer relationships and providing excellent service? Are you organised, proactive, and able to thrive in a fast-paced, customer-focused environment? If so, you could be the newest addition to our team as a Customer Service Administrator in Kettering.

Be part of the movement - and play your part.

About The Role

As a Customer Service Administrator, you'll play a vital role in supporting our customers and ensuring the smooth running of daily office operations. Acting as a key point of contact for customer accounts, you'll work closely with operational teams to deliver outstanding service and resolve queries efficiently.

You Will Be Responsible For

• Managing customer accounts and building strong working relationships
• Handling customer enquiries and providing timely updates
• Completing a variety of office administration tasks accurately and efficiently
• Coordinating with warehouse, transport, and operational teams to support customer requirements
• Maintaining accurate records, documentation, and system updates
• Resolving customer issues and escalating concerns where appropriate
• Supporting colleagues and contributing to the overall success of the team

About You

You’ll have strong customer service experience and be comfortable managing multiple priorities in a busy office environment. Excellent communication and organisational skills are essential, along with the ability to remain calm and professional under pressure. You’ll thrive in this role if you're hardworking, committed, and willing to support both customers and colleagues whenever needed. A proactive attitude, strong attention to detail, and a genuine desire to deliver excellent service will help you succeed. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

This recruitment process is managed by the DFDS Talent Acquisition team. We kindly ask external recruitment agencies to refrain from contacting us regarding this opportunity.