Customer Experience & Admin Coordinator

Holt Recruitment Group Limited; England; On-site; GBP 21,000 - 29,000; Full time

Job summary

Holt Recruitment Group Limited is seeking a Customer Service Administrator to join the team and deliver high levels of service to customers while supporting day-to-day administration. The role requires organisation, confident communication with customers, and the ability to juggle multiple tasks in a busy office.

The successful candidate will handle enquiries by phone and email, update internal systems, process orders, and assist with projects to support the wider business.

Qualifications

• Organised and confident in communicating with customers.
• Experience handling customer enquiries by telephone and email.
• Ability to manage multiple tasks in a busy office environment.

Responsibilities

• Handle incoming customer enquiries by telephone and email.
• Make outbound calls to customers where required.
• Respond to customer queries and resolve issues efficiently.
• Manage and elevate complaints when necessary.
• Maintain accurate customer information and update internal systems.
• Process customer requests, quotations and orders.
• Support engineers with diary planning, appointments and customer communication.
• Liaise with different departments to ensure customer requirements are met.
• Provide general administrative support to the customer service team.
• Ensure all customer interactions and information are recorded accurately.
• Assist with additional tasks and projects to support the wider business.

Skills

Customer service

Communication

Organisation

Job description

Holt Recruitment Group Limited is seeking a Customer Service Administrator to join the team and deliver high levels of service to customers while supporting day-to-day administration. The role requires organisation, confident communication with customers, and the ability to juggle multiple tasks in a busy office.

The successful candidate will handle enquiries by phone and email, update internal systems, process orders, and assist with projects to support the wider business.