Customer Experience Administrator

Page Personnel; Royal Tunbridge Wells; On-site; GBP 20,000 - 28,000; Full time

Job summary

Page Personnel in Tunbridge Wells is seeking a proactive Administrator to join our team. The role focuses on delivering high-quality customer service, maintaining accurate records, and supporting cross-department tasks within a busy office.

The successful candidate will have strong communication skills, experience in customer service or admin, and a calm, solution-focused approach to queries and complaints. Excellent organisational skills and attention to detail are essential.

Qualifications

• Strong communication and interpersonal skills.
• Experience in a customer service advisor role or as an administrator.
• Ability to handle queries and complaints with a calm and professional approach.
• Good organisational skills and attention to detail.
• Proficiency in using computer systems and databases.
• A proactive attitude and problem-solving mindset.

Responsibilities

• Respond to customer queries promptly and professionally.
• Provide accurate information about products and services.
• Handle customer complaints and resolve issues efficiently.
• Maintain and update customer records in the system.
• Collaborate with other departments to address customer needs.
• Monitor and manage customer service emails and calls.
• Identify opportunities to improve customer satisfaction.
• Support the team with administrative tasks as required.
• Assist with office admin duties.

Skills

Communication

Interpersonal skills

Customer service

Organisation

Problem solving

Database proficiency

Tools

CRM software

Office suite

Job description

Page Personnel in Tunbridge Wells is seeking a proactive Administrator to join our team. The role focuses on delivering high-quality customer service, maintaining accurate records, and supporting cross-department tasks within a busy office.

The successful candidate will have strong communication skills, experience in customer service or admin, and a calm, solution-focused approach to queries and complaints. Excellent organisational skills and attention to detail are essential.