Entry-Level Customer Success Advisor

Holt Recruitment Group Limited; England; On-site; GBP 18,000 - 21,000; Full time

Job summary

Holt Recruitment Group Limited is seeking an enthusiastic, customer-focused individual to join our client's team as a Customer Service Advisor. The role is about delivering friendly, professional service with full training provided.

Be the first point of contact for customers by phone and email, understand needs, and keep records up to date. Excellent communication and a willingness to learn are essential to succeed in this supportive environment.

Qualifications

• Excellent communication and written skills.
• Willingness to learn new skills.
• Organised, reliable, and able to manage daily tasks efficiently.

Responsibilities

• Be the first point of contact for customers by phone and email, handling enquiries professionally.
• Understand customer needs and pass queries to the right department.
• Keep customer records up to date.
• Manage daily tasks such as responding to queries, checking deliveries, and updating systems.
• Work with suppliers to resolve issues and process credits when needed.

Skills

Communication skills

Willingness to learn

Organised

Reliable

Job description

Holt Recruitment Group Limited is seeking an enthusiastic, customer-focused individual to join our client's team as a Customer Service Advisor. The role is about delivering friendly, professional service with full training provided.

Be the first point of contact for customers by phone and email, understand needs, and keep records up to date. Excellent communication and a willingness to learn are essential to succeed in this supportive environment.