Customer Engagement Specialist - Sales Support & Growth

Gill Cooke Personnel Ltd T/A The Recruitment Group; Thame; On-site; GBP 26,000 - 35,000; Full time

Job summary

Gill Cooke Personnel Ltd T/A The Recruitment Group is seeking a Customer Engagement Executive for a fast-growing construction client. You will support sales activity, nurture existing relationships, and identify new opportunities, with no cold calling.

The role requires excellent customer service, a confident telephone manner, a friendly, proactive approach, and strong organisational skills. You will collaborate with the Field Sales Team to follow up quotes, manage CRM data and help generate

Qualifications

• Customer service experience is essential.
• Confident and professional on the telephone.
• Friendly, positive and proactive.
• Highly organised with excellent attention to detail.

Responsibilities

• Making outbound calls to existing customers to follow up on quotes and enquiries.
• Building strong customer relationships and identifying new sales opportunities.
• Gathering information on customer requirements, upcoming projects and competitor activity.
• Working closely with the Field Sales Team to support customer visits and sales activity.
• Managing and updating customer information, quotes and sales activity using the CRM system.
• Supporting the wider sales team with reporting, lead generation and general sales administration.

Skills

Customer service experience

Telephone confidence

Friendly

Proactive

Highly organised

Job description

Gill Cooke Personnel Ltd T/A The Recruitment Group is seeking a Customer Engagement Executive for a fast-growing construction client. You will support sales activity, nurture existing relationships, and identify new opportunities, with no cold calling.

The role requires excellent customer service, a confident telephone manner, a friendly, proactive approach, and strong organisational skills. You will collaborate with the Field Sales Team to follow up quotes, manage CRM data and help generate