Customer Service Executive

Edengrove; Woodley; On-site; GBP 25,000 - 34,000; Full time

Job summary

Edengrove, a leading supplier of machines, parts and accessories to the catering and hospitality industry, is seeking a Customer Service Executive to join its growing team. You will be the key contact for customers, handling enquiries, updating orders, and supporting the sales and operations teams to ensure a smooth end-to-end experience.

The role requires 3–5 years in customer service (B2B preferred), excellent communication, strong organisational skills, and proficiency with CRM systems and MS

Qualifications

• 3-5 years in customer service (B2B preferred).
• Strong written and verbal communication skills.
• Proficient with CRM, order management software and MS Office.

Responsibilities

• Be the first point of contact for customer enquiries via email and outbound calls.
• Provide product information, availability updates, and order status to customers.
• Resolve customer issues and complaints in a professional and timely manner.
• Liaise with warehouse, sales, and logistics teams to ensure smooth order fulfilment.
• Maintain accurate customer records and update Microsoft CRM systems as required.
• Support the sales team with administrative tasks and customer follow-ups.

Skills

Customer service

CRM systems

Order management

Microsoft Office

Communication skills

Organisational skills

Tools

CRM software

Order management software

Job description

Customer Service Executive

We are looking for a friendly, organised, and customer-focused Customer Service Executive to join our growing team. This role is ideal for someone who enjoys supporting customers, solving problems, and being a key point of contact within a fast-paced B2B environment.

The Customer Service Executive will play a vital role in delivering excellent service to our customers, managing ticketed enquiries and supporting the wider sales and operations teams to ensure a smooth end-to-end customer experience.

Key Responsibilities

• Act as the first point of contact for customer enquiries via email and outbound calls.
• Provide product information, availability updates, and order status to customers.
• Resolve customer issues and complaints in a professional and timely manner.
• Liaise with warehouse, sales, and logistics teams to ensure smooth order fulfilment.
• Maintain accurate customer records and update Microsoft CRM systems as required.
• Support the sales team with administrative tasks and customer follow-ups.

Skills and Experience

• 3-5 Years+ previous experience in a customer service role, ideally within a B2B environment.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and organisational skills.
• Confidence using CRM systems, order management software, and Microsoft Office.
• Ability to manage multiple tasks and prioritise workload effectively.
• Experience within the catering, hospitality, or equipment sectors is desirable but not essential.

Personal Characteristics

• Customer-focused with a positive and helpful attitude.
• Reliable, organised, and proactive.
• A strong team player who enjoys working collaboratively.
• Calm under pressure with good problem-solving skills.
• Enthusiastic about delivering great service and supporting business growth.

The Company

An independent, leading supplier of machines, parts and accessories to the catering and hospitality industry. This is an exciting time for the business which is committed to maintaining its leadership position in the industry, with ambitious growth plans to double in size over the next 3-5 years