Customer Engagement Specialist - £28k + £40k OTE

Impression recruitment; Harrogate; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Full training

Clear progression opportunities

Commission-based earning potential

Job summary

Impression recruitment in Harrogate is seeking a Customer Engagement Executive to build strong customer relationships, manage inquiries and guide clients through opportunities. The role offers a £28,000 annual base with an achievable £40,000 OTE, and full training to support career development within a growing team.

In this position you will engage via phone, email and digital channels, aiming to deliver an exceptional customer journey and maintain accurate records while developing product

Qualifications

• Previous experience in customer service, sales or account management.
• Excellent communication and interpersonal skills.
• Confident speaking with a wide range of people.
• Positive, proactive attitude and goal-oriented.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks in a target-driven environment.
• Willingness to learn and contribute to a growing business.

Responsibilities

• Speak with customers via phone, email and digital channels.
• Build strong relationships and provide a consultative experience.
• Support customer goals and recommend suitable products.
• Deliver excellent customer service at every stage of the journey.
• Follow up on enquiries and maintain regular communication.
• Manage and organise your pipeline to ensure a smooth journey.
• Develop product and industry knowledge to confidently support customers.

Job description

Impression recruitment in Harrogate is seeking a Customer Engagement Executive to build strong customer relationships, manage inquiries and guide clients through opportunities. The role offers a £28,000 annual base with an achievable £40,000 OTE, and full training to support career development within a growing team.

In this position you will engage via phone, email and digital channels, aiming to deliver an exceptional customer journey and maintain accurate records while developing product