Customer Engagement Executive

Impression recruitment; Harrogate; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Full training

Clear progression opportunities

Commission-based earning potential

Job summary

Impression recruitment in Harrogate is seeking a Customer Engagement Executive to build strong customer relationships, manage inquiries and guide clients through opportunities. The role offers a £28,000 annual base with an achievable £40,000 OTE, and full training to support career development within a growing team.

In this position you will engage via phone, email and digital channels, aiming to deliver an exceptional customer journey and maintain accurate records while developing product

Qualifications

• Previous experience in customer service, sales or account management.
• Excellent communication and interpersonal skills.
• Confident speaking with a wide range of people.
• Positive, proactive attitude and goal-oriented.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks in a target-driven environment.
• Willingness to learn and contribute to a growing business.

Responsibilities

• Speak with customers via phone, email and digital channels.
• Build strong relationships and provide a consultative experience.
• Support customer goals and recommend suitable products.
• Deliver excellent customer service at every stage of the journey.
• Follow up on enquiries and maintain regular communication.
• Manage and organise your pipeline to ensure a smooth journey.
• Develop product and industry knowledge to confidently support customers.

Job description

Job Title: Customer Engagement Executive

Location: Harrogate

Salary: £28,000 per annum + commission (£40,000 OTE)

Hours: Full Time Permanent

Are you a confident and customer focused professional looking to build a rewarding career within a growing and forward thinking organisation? This is an exciting opportunity to join a well established and expanding business where you will play a key role in supporting people and guiding them towards the right opportunities. Working within a fast paced and supportive environment, this role is ideal for someone who enjoys building relationships, having consultative conversations and delivering an exceptional customer experience. You will engage with individuals and organisations, helping people explore different options and supporting them throughout their journey.

Key Responsibilities as Customer Engagement Executive:

• Speak with customers via phone, email and digital channels.
• Build strong relationships and provide a professional, consultative experience.
• Support customer goals and recommend suitable products.
• Deliver excellent customer service at every stage of the journey.
• Follow up on enquiries and maintain regular communication with customers.
• Manage and organise your pipeline effectively to ensure a smooth customer journey.
• Work collaboratively with colleagues to achieve team and business objectives.
• Maintain accurate records and update internal systems accordingly.
• Develop strong product and industry knowledge to confidently support customers.

Experience Required:

• Previous experience within a customer service, sales or account management role.
• Excellent communication and interpersonal skills.
• Confident speaking with a wide range of people and building rapport quickly.
• Positive, proactive and motivated attitude.
• Strong organisational skills with good attention to detail.
• Ability to work effectively within a target driven environment.
• Comfortable managing multiple tasks and prioritising workload.
• Good IT skills and ability to learn new systems quickly.
• Willingness to learn, develop and contribute to a growing business.

In return, you'll receive £28,000 per annum with realistic first year OTE of £40,000. You will receive full training, clear progression opportunities and the chance to build a successful long term career within a friendly team environment where your contribution will make a real impact. If you are passionate about people, enjoy consultative conversations and want to help people achieve their goals,

Our Guarantee

Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.