Customer-Driven Volvo Service Advisor | Upsell & Workshop

Jago Consultants; Poole; On-site; GBP 25,000 - 33,000; Full time

Job summary

Jago Consultants are seeking a Volvo Service Advisor in Poole, United Kingdom. The role involves welcoming customers, booking vehicles into the workshop, liaising with the workshop to track progress, and delivering excellent service.

You will provide ongoing customer support, update on car status, and participate in upselling while maintaining high standards of organisation. Salary package includes £25k base with £33k OTE, working hours Monday to Friday and 1 in 3 Saturdays.

Qualifications

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving license.

Responsibilities

• Meet and greet customers in a friendly and courteous manner.
• Book vehicles into the technical workshop.
• Liaise with the workshop to track progress and ensure on-time delivery.
• Provide exceptional customer service and arrange onward travel for customers.
• Maintain relationships with customers and update them while their car is in the workshop.
• Keep product knowledge up to date through manufacturer-led training.
• Adopt a sales approach to upsell.
• Maintain housekeeping and orderly administration.

Skills

Customer service

Teamwork

Communication

Deadline driven

Driving licence

Job description

Jago Consultants are seeking a Volvo Service Advisor in Poole, United Kingdom. The role involves welcoming customers, booking vehicles into the workshop, liaising with the workshop to track progress, and delivering excellent service.

You will provide ongoing customer support, update on car status, and participate in upselling while maintaining high standards of organisation. Salary package includes £25k base with £33k OTE, working hours Monday to Friday and 1 in 3 Saturdays.