Customer-Driven Sales & Logistics Coordinator

Carrier; Dawley; On-site; GBP 25,000 - 49,000; Full time

Job summary

Carrier Global Corporation is seeking a customer service administrator in the United Kingdom to support order processing and inquiries. You will manage purchase orders from suppliers to delivery, liaise with customers about dates and transport, and generate pro forma invoices.

The role requires strong IT skills and CRM data maintenance. Responsibilities include handling calls and emails from installers and merchants, advising on spare parts numbers, price and stock availability, and maintaining

Qualifications

• Experience in a busy office environment.
• SAP experience preferred; training offered.
• IT literate across Microsoft and Google applications.

Responsibilities

• Process and manage purchase orders from start to delivery, including supplier orders, delivery dates, transport, and pro forma invoices.
• Handle telephone and email inquiries from installers and merchants.
• Provide boiler spare parts numbers to customers.
• Communicate price and stock availability to customers.
• Maintain customer data in the CRM system.
• Perform other duties as required.
• Confident with phone and email queries.
• Excellent organisation and prioritisation skills.
• Ability to multi-task.
• Experience in a busy office environment.
• IT literate across Microsoft and Google apps.
• SAP experience preferred; training offered.

Skills

Customer service

Organisation

Multi-tasking

Office IT

Communication

Tools

SAP

CRM software

Microsoft Office

Google Workspace

Job description

Carrier Global Corporation is seeking a customer service administrator in the United Kingdom to support order processing and inquiries. You will manage purchase orders from suppliers to delivery, liaise with customers about dates and transport, and generate pro forma invoices.

The role requires strong IT skills and CRM data maintenance. Responsibilities include handling calls and emails from installers and merchants, advising on spare parts numbers, price and stock availability, and maintaining