Customer-Driven IT Help Desk Analyst

Castle Employment Group; Hull and East Yorkshire; On-site; GBP 27,000 - 32,000; Full time

Job summary

Castle Employment Group is recruiting for an IT Support Analyst to join a growing technology business in the Hessle/Hull area. You will work within a busy Technical Support Team, resolving a range of IT issues and helping customers with password resets and Microsoft 365 queries.

You will provide customer-focused support and aim to resolve issues promptly, while developing your technical knowledge in a collaborative environment.

Responsibilities

• Provide responsive IT support to customers in a busy technical environment.
• Troubleshoot and resolve day-to-day IT issues from password resets to Microsoft 365 queries.
• Prioritise workloads and adapt to changing customer requirements to deliver timely resolutions.

Job description

Castle Employment Group is recruiting for an IT Support Analyst to join a growing technology business in the Hessle/Hull area. You will work within a busy Technical Support Team, resolving a range of IT issues and helping customers with password resets and Microsoft 365 queries.

You will provide customer-focused support and aim to resolve issues promptly, while developing your technical knowledge in a collaborative environment.