IT Service Desk Analyst - 1st Line Support (Growth Path)

Circle Recruitment; Huddersfield; On-site; GBP 26,000 - 27,000; Full time

Job summary

Circle Recruitment is seeking an IT Service Desk Analyst (1st Line) in Huddersfield to provide first-line IT support across the firm, troubleshooting Microsoft 365 issues and handling helpdesk tickets to restore services quickly.

The role requires 6+ months in a similar 1st line role, experience with MS 365, Azure and Windows 10/11, and strong communication. You must be able to work in a busy team and travel to a different office when required.

Qualifications

• 6+ months experience in a similar 1st line IT support role.
• Experience with MS Office 365, Azure and Windows 10/11.
• Ability to troubleshoot IT issues and learn new technologies quickly.
• Excellent communication and ability to prioritise tasks.
• Willingness to travel to other offices when required.

Responsibilities

• Helpdesk / Telephone Support
• Building and deploying laptop clones
• Installing basic laptop components
• Provide basic Microsoft Office 365 support
• Escalate and manage 2nd and 3rd-line support tickets
• Carry out basic Active Directory tasks
• Able to support users remotely and on-premises
• Create user profiles
• Roll out software centrally and manually
• Offer user laptop health checks
• Managing all tasks via the helpdesk system
• Review ticket trends with the line manager
• Support team and firm with ad-hoc IT tasks

Skills

Helpdesk experience

Strong communication

Prioritisation

Team player

Tools

Microsoft 365

Azure

Windows 10/11

Helpdesk software

Job description

Circle Recruitment is seeking an IT Service Desk Analyst (1st Line) in Huddersfield to provide first-line IT support across the firm, troubleshooting Microsoft 365 issues and handling helpdesk tickets to restore services quickly.

The role requires 6+ months in a similar 1st line role, experience with MS 365, Azure and Windows 10/11, and strong communication. You must be able to work in a busy team and travel to a different office when required.