IT Service Desk Analyst - 1st Line - Huddersfield

Confidential; Huddersfield; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Benefits

Job summary

Confidential in Huddersfield is seeking an IT Service Desk Analyst (1st Line) with strong Microsoft 365 expertise to join our central IT team. You will be the first line of support for employee IT issues, troubleshoot promptly, and help grow into a 2nd line role.

Starting salary around £26,000–£27,000 with benefits, and opportunities to learn new technology while supporting staff across the firm in a hybrid, collaborative environment.

Qualifications

• 6+ months experience in a similar 1st line IT support / service desk role.
• Experience with MS Office 365, Azure and Windows 10/11.
• Strong communication and customer service skills.

Responsibilities

• Helpdesk / Telephone Support
• Building and deploying laptop clones
• Installing basic laptop components
• Provide basic Microsoft Office 365 support
• Escalate and manage 2nd and 3rd-line support tickets
• Carry out basic Active Directory tasks
• Able to support users remotely and on-premises
• Create user profiles
• Roll out software centrally and manually
• Offer user laptop health checks
• Managing all tasks via the helpdesk system
• Review ticket trends with the line manager
• Support team and firm with ad-hoc IT tasks

Skills

1st line IT support

Communication skills

Team player

Learning mindset

Tools

MS Office 365

Azure

Windows 10/11

Job description

IT Service Desk Analyst - 1st Line - Huddersfield

Service Desk Analyst / 1st Line IT Support Analyst with strong experience in Microsoft 365 and in an IT helpdesk or support role is required by a leading company in central Huddersfield

In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service.

My client is a leading professional services company, employing over 350 people. They are looking for the right candidate to grow into this role and progress into a 2nd line role in the future.

Experience required

• 6+ months experience in a similar 1st line IT support / service desk role
• Working with helpdesk software, MS Office 365, Azure & Windows 10 / 11
• Excellent understanding of various systems and a passion for learning about new and upcoming technology and software
• Ability to find solutions and assist staff at all levels
• Excellent communication skills
• Ability to prioritise tasks and deliver on deadlines
• Enthusiastic, hardworking and a team player
• Ability to drive for the odd occasion when you need to go to a different office

Job Role Responsibilities

• Helpdesk / Telephone Support
• Building and deploying laptop clones
• Installing basic laptop components
• Provide basic Microsoft Office 365 support
• Escalate and manage 2nd and 3rd-line support tickets
• Carry out basic Active Directory tasks
• Able to support users remotely and on-premises
• Create user profiles
• Roll out software centrally and manually
• Offer user laptop health checks
• Managing all tasks via the helpdesk system
• Review ticket trends with the line manager
• Support team and firm with ad-hoc IT tasks

They are looking to pay a starting salary of around £26,000 - £27,000 + benefits.