Customer Dispatch & Planner: Keep Field Teams On Track

Johnson Controls, Inc.; Sunbury-on-Thames; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave + Bank Holidays

Holiday Purchase Scheme

Pension plan (employer match)

Life assurance

Employee assistance program

Referral scheme

Exclusive discounts

Career development opportunities

Job summary

Johnson Controls, Sunbury-on-Thames, is seeking a Dispatcher/Planner to coordinate engineer schedules and plan workloads, ensuring customer appointments stay on track.

You will work closely with Field Line Managers to resolve potential issues, keep diaries balanced, and improve service delivery. This role emphasizes strong customer service, computer proficiency, and proactive communication.

Qualifications

• Must have strong customer service skills.
• Confident using computers and quick to learn new systems.
• Organised, proactive, and comfortable picking up the phone.

Responsibilities

• Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
• Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
• Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
• Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
• Support the team by coordinating schedules, materials, and follow-up visits so engineers can stay focused on the job.

Skills

Customer service

Computer skills

Organised

Job description

Johnson Controls, Sunbury-on-Thames, is seeking a Dispatcher/Planner to coordinate engineer schedules and plan workloads, ensuring customer appointments stay on track.

You will work closely with Field Line Managers to resolve potential issues, keep diaries balanced, and improve service delivery. This role emphasizes strong customer service, computer proficiency, and proactive communication.