Customer Service Dispatcher

Johnson Controls; Sunbury-on-Thames; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Generous leave (25 days + BH)

Holiday purchase scheme

Pension plan

Life assurance

Employee assistance program

Referral scheme

Exclusive discounts

Career development

Job summary

Johnson Controls in the United Kingdom is looking for a Dispatcher / Planner to keep the installation operation running smoothly. You will coordinate schedules, plan workloads and ensure customer appointments stay on track, working closely with Field Line Managers to prevent issues and deliver a seamless service to customers.

Full training will be provided. Enjoy benefits including 25 days plus Bank Holidays, pension, life assurance and employee assistance, plus exclusive discounts and ongoing

Qualifications

• Strong customer service skills.
• Confident using computers and quick to learn new systems.
• Organised, proactive, and comfortable picking up the phone.

Responsibilities

• Dispatch engineers to customer appointments, ensuring correct assignment.
• Balance workloads and keep diaries up to date to maintain productivity.
• Coordinate customer visits from start to finish, confirming details and planning ahead.
• Collaborate with engineers and managers to resolve issues quickly.
• Support the team by coordinating schedules, materials, and follow-up visits.

Skills

Strong customer service

Computer literacy

Organised and proactive

Job description

What You Will Do

Join our team as a Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no‑shows to a minimum and delivering a seamless experience for every customer.

What You Will Do

Join our team as a Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no‑shows to a minimum and delivering a seamless experience for every customer.

Full training will be provided.

What We Offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave plus Bank Holidays
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities

How You Will Do It

• Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
• Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
• Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
• Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
• Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.

What we look for

Must Haves

• Strong customer service skills
• Confident using computers and quick to learn new systems
• Organised, proactive, and comfortable picking up the phone

Nice To Haves

• Experience in scheduling, planning, or coordinating workloads
• Knowledge of the security or engineering industry

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.