Weekend Dispatcher: Customer Service for Field Engineers

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; On-site; GBP 16,531,000 - 22,042,000; Part time

Benefits offered by this job

Competitive salary

Pension plan (up to 7% employer match)

Life assurance

Employee assistance program

Referral scheme

Discounts on Johnson Controls products

Cycle-to-work scheme

Free onsite car parking

Dress down Fridays

Job summary

Johnson Controls is seeking a Weekend Part-Time Customer Service Dispatcher to coordinate field engineers and ensure timely service delivery. You will dispatch based on location and skills, manage scheduling, and communicate with customers to set expectations and resolve issues.

The role emphasizes strong planning, excellent communication, and the ability to multitask across systems. A proactive approach to customer satisfaction and safety will be valued.

Qualifications

• Previous experience in a customer service or contact centre role.
• Strong planning, time management and organizational skills under pressure.
• Excellent written and verbal communication, adaptable communication style.
• Conflict resolution skills and a proactive approach to handling escalations.
• Ability to use multiple systems and applications simultaneously, with attention to detail.

Responsibilities

• Coordinate and deploy field engineers to ensure timely services for customers.
• Dispatch engineers based on location and skills and manage scheduling.
• Provide customers with regular updates and resolve issues promptly.
• Build strong relationships with customers and internal teams to drive improvements.
• Track job progress to ensure timely completion and adherence to service standards.

Skills

Customer service

Communication

Time management

Organizational skills

Conflict resolution

Multisystem usage

Problem solving

Tools

Dispatching software

Job description

Johnson Controls is seeking a Weekend Part-Time Customer Service Dispatcher to coordinate field engineers and ensure timely service delivery. You will dispatch based on location and skills, manage scheduling, and communicate with customers to set expectations and resolve issues.

The role emphasizes strong planning, excellent communication, and the ability to multitask across systems. A proactive approach to customer satisfaction and safety will be valued.