Customer Development Executive

Just Recruitment Group; Chelmsford; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Holiday allowance

Birthday leave

Bank holidays

Job summary

The Just Recruitment Group Ltd is seeking a Customer Development Executive to join their client's sales support team on the outskirts of Chelmsford. This 37.5-hour week, with 23 days holiday plus bank holiday and birthday off, offers a hands-on role in customer and supplier liaison.

You will qualify incoming calls, process orders, maintain portals, and support pricing/status updates while delivering timely, accurate information to customers.

Qualifications

• Proven ability to work in a target-driven environment.
• Strong IT and computer literacy including spreadsheets and email.
• Excellent written and verbal communication.
• Ability to work to deadlines and team targets.

Responsibilities

• Qualify incoming calls from customers to understand requirements.
• Field supplier calls, resolve queries and escalate as needed.
• Create opportunities from calls and emails.
• Process online orders and upsell where appropriate.
• Handle inbound tickets and respond within SLAs.
• Maintain inboxes and ensure timely responses.
• Build customer/supplier relationships with professional responses.
• Process customer details on portals.
• Assist with pricing and product status.

Skills

Interpersonal skills

Communication skills

IT literacy

CRM experience

Time management

Tools

CRM software

Order processing systems

Job description

The Just Recruitment Group Ltd is currently recruiting for a Customer Development Executive to join their clients sales support team, based on the outskirts of Chelmsford.

37.5 hour working week - Monday - Thursday 9am - 5.30 and Friday's finish at 5pm.

23 days paid holiday, plus bank holiday and birthday off.

Liaising with customers and suppliers on a daily basis via the telephone and ticketing systems you will be a key member of the sales support team to ensure that customers are kept informed of their order status and that the team are able to provide accurate information to all enquiries. This role is fundamental to the team being able to deliver timely and accurate information.

Key responsibilities include:

• Qualifying incoming calls from customers to ensure you fully understand their requirements
• Fielding calls from suppliers, resolving any queries and escalating as appropriate.
• Creating opportunities from incoming calls and emails.
• Processing online orders, and upselling where appropriate.
• Dealing with all inbound tickets and responding within agreed timescales
• Ensuring all inboxes are maintained and Service Level Agreements regarding Response Times are maintained
• Build customer and supplier relationships by providing a professional and timely response
• Processing Customer details on various customer portals
• Assisting with managing pricing and product status.

Key skills / attributes:

• Highly motivated team player with good interpersonal skills and the ability to form good working relationships with people.
• Happy to work to team targets with an ambition to exceed minimum expectations.
• Good communication skills, both written and verbal
• Previous work experience within a target-driven environment.
• Strong IT and computer literacy skills (including spreadsheets, CRM systems, email.)
• Good punctuality and time management
• Organised with great attention to details.
• Ability to take initiative and to work independently with an accountable approach.
• An ability to 'hit the ground running' to deliver excellent customer care
• Willingness to learn
• Strong attention to detail
• Able to work to deadlines

For more information on this position, please contact Just Recruitment Group Ltd on telephone (phone number removed) quoting job reference TB90.

Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful