Customer Service Manager - 1462

React Recruitment Ltd; Colchester; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

25 days leave

Birthday day off

Job summary

React Recruitment Ltd in Colchester is seeking an ambitious Customer Service Manager to lead the customer service team and design modern processes. You will oversee day-to-day operations, mentor staff, and drive CRM/ticketing implementations to support sales through upselling and cross-selling.

The role requires proven leadership in a customer service management position, experience with Microsoft Dynamics/Business Central, export knowledge, and a proactive approach to continuous improvement.

Qualifications

• Proven leadership in a Customer Service Manager role.
• Experience rolling out new software, systems and procedures.
• Advanced proficiency in customer support tools and workflow automation.
• Experience handling exports and shipping quotes.
• Background in manufacturing, packaging or similar.
• Experience supporting B2B customers, distributors or public sector organizations.
• Knowledge of ISO standards or quality compliance.

Responsibilities

• Lead and mentor the customer service team and build modern departmental processes.
• Oversee day-to-day operations and CRM/ticketing system implementations.
• Collaborate cross-functionally to support sales through upselling and cross-selling initiatives.

Skills

Leadership

CRM implementation

Microsoft Dynamics/BC

Workflow automation

Exports & shipping quotes

Problem solving

ISO standards

B2B support

German language (advantage)

Cross-functional collaboration

Tools

Microsoft Dynamics / Business Central

Job description

Location: Colchester, Essex (free parking)

Salary: Competitive – confirmed on first phone call

Benefits: 25 days leave + 8 BH

Paid day for your birthday

Hours: Monday to Friday

7.30am to 4.30pm – 40 hours per week

No remote or hybrid working

Reports to: Sales Director

Our client is seeking an ambitious Customer Service Manager looking for a role with a genuine path to the Board

In this pivotal Customer Service Manager position, you will lead and mentor the customer service team while building modern departmental processes. You will oversee day-to-day operations, lead CRM/ticketing system implementations, and collaborate cross-functionally to support sales through upselling and cross-selling initiatives.

• Proven leadership experience in a Customer Service Manager role.
• A track record of successfully rolling out new software, systems, and procedures.
• Advanced proficiency in customer support tools (e.g., Microsoft Dynamics / Business Central) and workflow automation.
• Experience handling exports and shipping quotes.
• Outstanding problem-solving skills with a calm, professional approach to escalations.
• Background within manufacturing or packaging or similar.
• Experience supporting B2B customers, distributors, or public sector organizations.
• Knowledge of ISO standards or quality compliance.
• German language skills are a distinct advantage.
• Commercial Growth: Proactively manage the "In the Pot" (ITP) process and maximize cross selling/upselling opportunities