Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Chelmsford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT Solutions provider in the UK is seeking a Desktop Support Engineer for their expanding Customer Support team. The role requires a minimum of 3 years in technical support and expertise in Office 365 technology. Ideal candidates should possess strong communication skills, problem-solving ability, and a desire to develop technical skills through training.

Qualifications

• At least 3 years of experience in technical support.
• Fluency in English with effective communication skills.
• Strong knowledge of Office Setup & Deployment processes.

Responsibilities

• Own, investigate, and resolve customer technical issues.
• Identify potential product defects and escalate appropriately.
• Participate in peer communities and share knowledge.

Skills

Problem-solving

Troubleshooting

Communication

Interpersonal skills

Technical literacy

Education

Bachelor’s degree in Computer Science or related field

Tools

Office 365

Job description

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Client:

Experis UK

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This client employs over 10,000 people worldwide and supports numerous large enterprise customers. The ideal candidate will possess the following skills:

• Own, investigate, and resolve customer technical issues, collaborating across teams and utilizing troubleshooting tools and practices.
• Participate in communities with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness to resolve customer issues.
• Identify potential product defects and escalate appropriately to aid in Microsoft product improvements.
• Fluency in English, with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Knowledge of Office Setup & Deployment processes.
• Proficiency in Office core applications: Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access.
• Understanding of Office integration with platforms like Windows, network shares, mobiles, SharePoint, and OneDrive.
• Networking skills and familiarity with communication protocols (FTP, HTTP, etc.) — preferred.
• Object-oriented programming knowledge — preferred.
• Technical literacy and hands-on experience — preferred.
• Ability to work independently and in a team.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience in technical consulting or IT roles — preferred.