Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Basildon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT solutions provider seeks a Desktop Support Engineer to join their Customer Support team. The role involves resolving technical issues, improving product quality, and sharing skills within teams. Ideal candidates will have a bachelor's degree and experience with Microsoft technologies, particularly Office 365.

Qualifications

• At least 3 years of experience in technical support or a related field.
• Strong knowledge of Office 365 technology.
• Ability to work independently and as part of a team.

Responsibilities

• Ownership of, investigation, and resolution of customer technical issues.
• Participation in communities with peer delivery roles.
• Identification of potential product defects and escalation.

Skills

Problem-solving

Troubleshooting

Communication

Interpersonal skills

Organizational skills

Education

Bachelor’s degree in Computer Science, IT, or a related field

Relevant Microsoft Technology Certifications

Tools

Office 365

Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access)

Job description

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Client:

Experis UK

Location:

Basildon, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

My client, a leading IT solutions provider, is seeking to recruit a Desktop Support Engineer to join their growing Customer Support team. This company has over 10,000 employees worldwide and supports numerous large enterprise customers. The role requires the following skills:

• Ownership of, investigation, and resolution of customer technical issues, collaborating within and across teams, using troubleshooting tools and practices.
• Participation in communities with peer delivery roles and sharing knowledge where appropriate.
• Development of technical and professional skills through training and readiness programs.
• Identification of potential product defects and escalation to contribute to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Knowledge of Office setup and deployment processes.
• Proficiency with Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access), including troubleshooting and usage.
• Understanding of Office integration with Windows, third-party network shares/OS, mobile devices, SharePoint, and OneDrive.
• Preferred additional skills include networking, communication protocols (FTP, HTTP), object-oriented programming, and technical literacy.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or a related field.
• Experience in technical consulting or IT roles is preferred.