Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Hemel Hempstead; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading IT Solutions provider is seeking a Desktop Support Engineer to enhance their Customer Support team. This role will revolve around troubleshooting and resolving technical issues, requiring strong problem-solving and communication skills. Ideal candidates will have a solid understanding of Office 365 and related technologies, as well as a background in technical support.

Qualifications

• Minimum of 3 years' experience in technical support or a related field.
• Relevant Microsoft Technology Certifications are a plus.
• Strong knowledge of Office Setup & Deployment processes.

Responsibilities

• Own, investigate, and resolve customer technical issues.
• Identify potential product defects and escalate appropriately.
• Develop technical and professional skills through training.

Skills

Problem-solving

Technical Support

Communication

Office 365

Troubleshooting

Networking

Education

Bachelor’s degree in Computer Science, IT, or a related field

Tools

Office 365

Microsoft Technologies

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Experis UK

Location:

hemel hempstead, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. The company has over 10,000 employees worldwide and supports numerous large Enterprise Customers. The role requires the following skills:

• Own, investigate, and resolve customer technical issues, collaborating within and across teams using troubleshooting tools and practices.
• Participate in communities with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness to resolve customer issues.
• Identify potential product defects and escalate appropriately, contributing to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• Minimum of 3 years' experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Knowledge of Office Setup & Deployment processes.
• Proficiency with Office core applications: Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access.
• Understanding of Office integration with different platforms such as Windows, network shares, mobiles, SharePoint, and OneDrive.

Additional desirable skills include:

• Networking skills and familiarity with protocols (FTP, HTTP, etc.).
• Object-oriented programming.
• Technical literacy and hands-on experience.
• Ability to work independently and in a team.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or a related field.
• Experience in technical consulting or IT roles is preferred.