Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Cambridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT Solutions provider is seeking a Desktop Support Engineer to join its expanding Customer Support team in Cambridge. The role involves resolving technical issues for enterprise customers and requires fluency in English along with strong technical support skills. Candidates should have a Bachelor's degree in Computer Science or related fields and at least three years of experience.

Qualifications

• At least 3 years of experience in technical support or a related field.
• Relevant Microsoft Technology Certifications preferred.
• Experience in technical consulting or similar IT roles is preferred.

Responsibilities

• Own, investigate, and resolve customer technical issues.
• Collaborate using troubleshooting tools and practices.
• Identify potential product defects and escalate as needed.

Skills

Problem-solving

Communication

Technical support

Troubleshooting

Office 365 technologies

Education

Bachelor’s degree in Computer Science, IT, or related fields

Job description

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Client:

Experis UK

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This company has over 10,000 employees worldwide and supports numerous large Enterprise Customers. The role requires the following skills:

• Own, investigate, and resolve customer technical issues, collaborating within and across teams using troubleshooting tools and practices.
• Participate in peer communities and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness programs to resolve customer issues.
• Identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong interpersonal and communication skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting abilities.
• Strong knowledge of Office 365 technologies.
• Experience with Office Setup & Deployment processes.
• Proficiency with Office Core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access), including interface, usage, functions, and troubleshooting.
• Understanding of Office integration with Windows, third-party network shares/OS, mobiles, SharePoint, and OneDrive.
• Preferred additional skills include networking knowledge, communication protocols (FTP, HTTP), object-oriented programming, and technical literacy.
• Ability to work independently and collaboratively.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or related fields.
• Experience in technical consulting or similar IT roles is preferred.