Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Dartford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT solutions provider is seeking a Desktop Support Engineer for their expanding Customer Support team in Dartford. The ideal candidate will have at least 3 years of technical support experience, excellent problem-solving skills, and be proficient in Office 365 technologies. This role provides an opportunity to develop technical and professional skills in a dynamic environment.

Qualifications

• At least 3 years of experience in technical support.
• Fluency in English with strong communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Ownership of customer technical issues and resolution.
• Participation in community forums and knowledge sharing.
• Identification of product defects and escalation.

Skills

Problem-solving

Troubleshooting

Communication

Interpersonal skills

Technical literacy

Education

Bachelor's degree in Computer Science

Relevant Microsoft Technology Certifications

Tools

Office 365 technologies

Office Core applications

Job description

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Client:

Experis UK

Location:

dartford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This company has over 10,000 employees worldwide and supports numerous large Enterprise Customers. The ideal candidate will have:

• Ownership of, investigation, and resolution of customer technical issues, collaborating within and across teams, and utilizing troubleshooting tools and practices.
• Participation in community forums with peer delivery roles and sharing knowledge where appropriate.
• Development of technical and professional skills through training and readiness initiatives.
• Identification of potential product defects and escalation to contribute to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technologies.
• Experience with Office Setup & Deployment processes.
• Proficiency in Office Core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access), including troubleshooting and usage.
• Understanding of Office integration with various platforms (Windows, third-party network shares/OS, mobiles, SharePoint, OneDrive).
• Preferred additional skills include networking, communication protocols (FTP, HTTP), object-oriented programming, technical literacy, and hands-on experience.
• Ability to work independently and as part of a team, with strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Prior experience in technical consulting or IT is preferred.