Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Stevenage; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading IT Solutions provider is seeking a Desktop Support Engineer to join its expanding Customer Support team. The role involves resolving technical issues, training, and contributing to product improvements, requiring strong problem-solving skills, Office 365 expertise, and effective communication. Ideal candidates will have relevant experience and preferred qualifications in IT.

Qualifications

• At least 3 years of experience in technical support.
• Fluency in English with effective communication skills.
• Relevant Microsoft Technology Certifications are preferred.

Responsibilities

• Investigate and resolve customer technical issues.
• Collaborate across teams while leveraging troubleshooting tools.
• Identify potential product defects and escalate as necessary.

Skills

Problem-solving

Troubleshooting

Communication

Interpersonal skills

Technical literacy

Education

Bachelor’s degree in Computer Science or IT

Tools

Office 365

Windows OS

Networking protocols

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Experis UK

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This company has over 10,000 employees worldwide and supports numerous large Enterprise Customers. The role requires the following skills:

• Own, investigate, and resolve customer technical issues, collaborating across teams and utilizing troubleshooting tools and practices.
• Participate in communities with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness programs to resolve customer issues.
• Identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Experience with Office Setup & Deployment processes.
• Proficiency with Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
• Understanding of Office integration with platforms like Windows, network shares/OS, mobiles, SharePoint, OneDrive.

Additional desirable skills include:

• Networking skills and familiarity with protocols (FTP, HTTP, etc.).
• Object-oriented programming experience.
• Technical literacy and hands-on experience.
• Ability to work independently and collaboratively.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or a related field.
• Experience in technical consulting or similar IT roles is advantageous.