Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Maidstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT solutions provider is seeking a Desktop Support Engineer to join their Customer Support team in Maidstone. The ideal candidate will possess strong troubleshooting skills, effective communication abilities, and at least 3 years of technical support experience. This role involves resolving customer issues, developing technical skills, and contributing to product improvements.

Qualifications

• At least 3 years of experience in technical support or a related field.
• Fluency in English with effective communication skills.
• Relevant Microsoft Technology Certifications.

Responsibilities

• Investigate and resolve customer technical issues.
• Participate in community forums sharing knowledge.
• Identify potential product defects and escalate issues.

Skills

Problem-solving

Troubleshooting

Communication

Education

Bachelor’s degree in Computer Science

Tools

Office 365

Windows

SharePoint

Job description

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Client:

Experis UK

Location:

Maidstone, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This client has over 10,000 employees worldwide and supports numerous large Enterprise Customers. The ideal candidate will have:

• Ownership of, investigation, and resolution of customer technical issues, collaborating across teams and utilizing troubleshooting tools.
• Participation in community forums with peers and sharing knowledge where appropriate.
• Development of technical and professional skills through training and readiness programs.
• Ability to identify potential product defects and escalate issues for resolution, contributing to product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 and related technologies.
• Experience with Office setup and deployment processes.
• Proficiency with Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access) and their integration with platforms like Windows, SharePoint, OneDrive, and mobile devices.
• Networking skills and familiarity with protocols such as FTP and HTTP are a plus.
• Object-oriented programming knowledge.
• Technical literacy with hands-on experience.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications:

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or a related field.
• Experience in technical consulting or IT roles is preferred.