Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Colchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT Solutions provider is seeking a Desktop Support Engineer for their customer support function. The role involves solving technical issues, requiring strong communication skills and knowledge of Office 365 technology. Candidates should have 3+ years in technical support, with relevant qualifications preferred.

Qualifications

• 3+ years of experience in technical support or related field.
• Strong knowledge of Office 365 technology.
• Experience in problem-solving and troubleshooting.

Responsibilities

• Investigate and solve customer technical issues.
• Share knowledge with peer delivery roles.
• Identify potential product defects and escalate as needed.

Skills

English fluency

Communication skills

Problem-solving

Technical support experience

Knowledge of Office 365

Troubleshooting skills

Organizational skills

Education

Bachelor’s degree in computer science or IT

Relevant Microsoft Technology Certifications

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Experis UK

Location:

colchester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

My client a leading IT Solutions provider are seeking to recruit an Desktop Support Engineer to join an ever growing Customer Support Function. This client has more than 10000 employees world wide and an unlimited amount of large Enterprise Customers to support. You will bring the below skill set:

• You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• You participate in communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
• Fluency in English, with the ability to communicate effectively.
• Strong communication and interpersonal skills.
• 3+ years of experience in technical support or related field
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Strong knowledge of Office Setup & Deployment process.
• Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
• Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive.
• Additionally these would be a nice to have
• Networking skills and familiarity with communication protocols (ftp, http, etc).
• Object oriented programming.
• Technical literacy and hands on experience.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs)

• Relevant Microsoft Technology Certifications
• Bachelor’s degree in computer science, Information Technology (IT), or related field.
• A similar background such as technical consulting experience, or information technology experience is preferred.