Customer Delivery Driver, Supermarket Assistant

Redefined Ltd; Southend-on-Sea; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading employee-owned business as a Customer Delivery Driver, delivering quality Waitrose products with exceptional service. You'll manage delivery routes, ensure vehicle safety, and support shop tasks, all while being part of a friendly team focused on customer satisfaction.

Qualifications

• Must have a full valid B-Category UK manual driving licence.
• Able to cope with physical requirements of the role.

Responsibilities

• Check delivery routes and load van for deliveries.
• Ensure vehicle safety checks and maintain compliance.
• Provide excellent customer service while delivering.

Skills

Customer Service

Time Management

Self-Motivation

Adaptability

IT Literacy

Job description

About the role

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. Actively playing out our ethos - passionate Partners serving food lovers.

When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team. Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

• Checking your delivery routes for the day.
• Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
• Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
• Helping customers with their shopping and building a rapport with them based on trust and service.
• Supporting the wider shop team when required with general shopkeeping tasks.

Essential skills/experience you'll need

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Great customer service skills.
• Time management skills.
• Able to cope with the physical requirements of the role (e.g., lifting crates, moving cages).
• Comfortable working independently with the ability to be self-motivated and adaptable.
• IT literate.

Desirable skills/experience you may have

• Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed.

About The Partnership

We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners, we share ownership and its rewards. We use our voices to contribute to our success, working together through the good and challenging times, treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

• Some roles are subject to pre-employment vetting (which may include DBS checks). You’ll be informed during the recruitment process and encouraged to complete any vetting documents promptly.
• Vacancies may close early if we receive a high number of applications. We recommend applying as soon as possible.
• We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter hour contracts. Discuss this further with the hiring manager during your interview.