Customer Delivery Driver, Supermarket Assistant

John Lewis Partnership; Maidstone; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Customer Delivery Driver, where you'll deliver quality products right to customers' doors. This role combines driving and customer service, ensuring that every delivery is efficient and friendly. You'll also support the shop team with daily tasks, contributing to a welcoming environment. Being part of an employee-owned business means you can thrive in a diverse and inclusive workplace that values your contributions. If you're passionate about service and enjoy working independently, this opportunity is perfect for you.

Qualifications

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Excellent customer service skills and good time management.

Responsibilities

• Check delivery routes and load your van for deliveries.
• Represent the brand with great customer service as your priority.

Skills

B-Category UK manual driving licence

Customer service skills

Time management skills

Physical fitness

IT literacy

Job description

About the role

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. Actively playing out our ethos - passionate Partners serving food lovers.

When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team. Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

• Check your delivery routes for the day.
• Load and prepare your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Complete vehicle safety checks on your van, maintaining full road compliance, health and safety.
• Represent the Waitrose brand on the road with great customer service as your priority.
• Help customers with their shopping and build rapport based on trust and service.
• Support the wider shop team with general shopkeeping tasks when required.

Essential skills/experience you'll need

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Excellent customer service skills.
• Good time management skills.
• Ability to cope with physical requirements such as lifting crates and moving cages.
• Comfortable working independently, self-motivated, and adaptable.
• IT literacy.

Desirable skills/experience

• Previous driving experience and knowledge of chilled vehicles are advantageous.

About The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, contributing to our collective success. We are committed to building a diverse, inclusive environment where everyone can thrive.

We focus on being brilliant at retail, continuously innovating, adapting, and diversifying. We uphold our values of price, quality, and service in John Lewis and Waitrose, serving food lovers passionately.

Our Partners are key to our success, and we believe in creating a workplace where everyone feels they belong, can be themselves, and grow both personally and collectively.

Important points to note:

• Some roles may require pre-employment vetting, including DBS checks and financial probity checks.
• Apply early as vacancies may close if we receive a high volume of applications.
• We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Discuss options with the hiring manager during your interview.