Customer Delivery Driver: Friendly, Flexible & Reliable

Waitrose & Partners; Reading; On-site; GBP 19,000 - 27,000; Full time

Job summary

Waitrose & Partners is seeking Customer Delivery Drivers to bring our quality Waitrose produce and Partner-led service to customers' doors. This is a highly active, physical, customer-facing role requiring driving well-equipped vans and prioritising safety.

You’ll be the friendly face of the brand, handling substitutions, refunds, and on-route customer communication, while keeping the shop and warehouse tasks running smoothly. Flexible, supportive team environment with DBS checks may be required.

Qualifications

• Must be 18 or older.
• Full UK manual license (B) with up to 6 penalty points.
• Excellent people skills and friendly customer service mindset.
• Able to perform physical tasks such as lifting crates up to ~18 kg.

Responsibilities

• Provide a friendly face for the Waitrose brand while on the road; prioritise great customer service.
• Discuss order changes with customers and arrange refunds if needed.
• Handle products with care and deliver them safely to customers.
• Explain substitutions clearly and ensure customers aren’t charged extra for substitutions.
• Assist customers with groceries and build trusting relationships.
• Familiarise yourself with the daily delivery route.
• Perform van safety checks to ensure road readiness and compliance with safety rules.
• Support wider warehouse tasks when off the road.

Skills

Age 18+

UK driving license (B)

Customer service

Physical work

Team player

Job description

Waitrose & Partners is seeking Customer Delivery Drivers to bring our quality Waitrose produce and Partner-led service to customers' doors. This is a highly active, physical, customer-facing role requiring driving well-equipped vans and prioritising safety.

You’ll be the friendly face of the brand, handling substitutions, refunds, and on-route customer communication, while keeping the shop and warehouse tasks running smoothly. Flexible, supportive team environment with DBS checks may be required.