Customer Delivery Driver - Flexible Hours & Trusted Service

Waitrose & Partners; Stratford-upon-Avon; On-site; GBP 21,000 - 25,000; Full time

Job summary

Waitrose & Partners is looking for Customer Delivery Drivers to bring the unique Waitrose produce and Partner-led service to customers' doors. This is a highly active, physical, customer-facing role where you interact with people and keep deliveries moving, with in-store tasks like stock replenishment when not on the road.

You will drive well-equipped, modern vehicles with safety as a top priority, building friendly relationships with customers, handling substitutions or refunds, and helping the

Qualifications

• Must be 18 or older.
• Have a full, valid UK manual car driving license (B-category) with no more than 6 penalty points.
• Be ready for some physical work, including lifting crates up to 18kg.
• Excellent customer service and friendly approach.

Responsibilities

• Be a friendly face for the Waitrose brand while you’re on the road—great customer service is your number one goal!
• Chat with customers about any changes to their order (substitutions or short-dated items) and sort out refunds quickly if needed.
• Handle all products and deliveries with care, treating them like your own.
• Make it clear to customers that they won’t be charged extra if they receive a substituted item.
• Help customers with their groceries and build a trusting relationship with them.
• Familiarise yourself with your delivery route for the day.
• Give your van a full safety check to stay road-ready and compliant with safety rules.
• Help the wider CFC team with general warehouse tasks when you’re off the road

Skills

Awesome people skills

Friendly approach to customer service

Job description

Waitrose & Partners is looking for Customer Delivery Drivers to bring the unique Waitrose produce and Partner-led service to customers' doors. This is a highly active, physical, customer-facing role where you interact with people and keep deliveries moving, with in-store tasks like stock replenishment when not on the road.

You will drive well-equipped, modern vehicles with safety as a top priority, building friendly relationships with customers, handling substitutions or refunds, and helping the