Trusted Grocery Delivery Driver

Waitrose & Partners; Coulsdon; On-site; GBP 24,000 - 30,000; Full time

Job summary

Waitrose & Partners is seeking a Customer Delivery Driver to bring high-quality Waitrose produce and Partner-led service directly to customers’ doors. The role combines on-road delivery with warehouse duties at the CFC, including stock replenishment and housekeeping, within a supportive and inclusive team environment.

You will operate well-equipped vans, prioritise safety, and maintain a professional, tidy appearance while helping customers with their groceries and building trustful

Qualifications

• Must be 18 years or older.
• Hold a full UK manual car license (Category B) with no more than 6 penalty points.
• Strong people skills and friendly customer service attitude.
• Physically capable of lifting crates, stairs and moving items up to ~18 kg.

Responsibilities

• Be a friendly face for the Waitrose brand while on the road; deliver great customer service.
• Discuss order changes with customers (substitutions/short-dated items) and arrange refunds when needed.
• Handle products with care and treat deliveries as if your own.
• Ensure customers are not charged extra for substitutions and confirm refunds if necessary.
• Assist customers with groceries and build trust-based relationships.

Skills

People skills

Customer service

Physical fitness

Job description

Waitrose & Partners is seeking a Customer Delivery Driver to bring high-quality Waitrose produce and Partner-led service directly to customers’ doors. The role combines on-road delivery with warehouse duties at the CFC, including stock replenishment and housekeeping, within a supportive and inclusive team environment.

You will operate well-equipped vans, prioritise safety, and maintain a professional, tidy appearance while helping customers with their groceries and building trustful