Customer Delivery Driver - Flexible Hours, Friendly Service

Waitrose & Partners; Reading; Sur place; GBP 24 000 - 29 000; Plein temps

Résumé du poste

Waitrose & Partners is seeking Customer Delivery Drivers in Reading to bring Waitrose quality to customers' doors with friendly, professional service. You will handle substitutions, refunds, and safe delivery of goods while maintaining a neat appearance and strong customer relationships.

Role involves active driving, daily route planning, and occasional warehouse support; DBS checks may be required and flexible working options could be discussed.

Qualifications

• Must be 18 or older.
• Full, valid UK manual car driving license (B-category) with no more than 6 penalty points.
• Strong people skills and friendly customer service approach.
• Able to perform physical tasks (lifting crates up to ~18 kg).

Responsabilités

• Provide friendly Waitrose service on deliveries and maintain high customer satisfaction.
• Discuss order changes with customers and process refunds quickly when needed.
• Handle products with care and ensure safe, correct deliveries.
• Explain substitution policies and avoid charging for substituted items.
• Assist customers with groceries and build trustworthy relationships.
• Familiarise yourself with daily delivery routes and conduct vehicle safety checks.
• Support general warehouse tasks when not on deliveries.

Connaissances

Customer service

Communication skills

Physical fitness

Outils

UK manual driving license (B category)

Possession of refrigerated van knowledge

Description du poste

Waitrose & Partners is seeking Customer Delivery Drivers in Reading to bring Waitrose quality to customers' doors with friendly, professional service. You will handle substitutions, refunds, and safe delivery of goods while maintaining a neat appearance and strong customer relationships.

Role involves active driving, daily route planning, and occasional warehouse support; DBS checks may be required and flexible working options could be discussed.