Customer Data & Analytics Lead

Morrisons; Bradford; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

15% discount in store

Discount card for family and friends

Annual bonus scheme

Career progression

Generous holiday entitlement

Pension and life assurance

Healthcare benefits

MyPerks discounts

Car allowance

Free parking onsite

Parental leave

Private healthcare

Job summary

Morrisons is seeking a Data Manager - Customer Data & Analytics to lead a team of analysts focused on customer analytics and loyalty data. You will build dashboards, provide regular reporting, and support marketing and commercial decisions with deep insight into customer segments.

You will collaborate with Loyalty, Customer Insight and Data Science teams, guiding loyalty strategy and driving campaign audience planning. This role drives data-led decision making across the business.

Qualifications

• Proven track record using large data sets for customer analytics and insights.
• Ability to translate data into clear, actionable business recommendations.
• Experience leading a small team of analysts and mentoring juniors.
• Comfort with SQL, Excel, and data visualization tools in a retail context.

Responsibilities

• Lead a team of analysts (approx. six) to analyse Morrisons customer data and loyalty data.
• Develop dashboards and regular and ad-hoc reporting to support marketing and commercial decisions.
• Perform campaign audience selection and planning for loyalty initiatives.
• Collaborate with Loyalty, Customer Insight and Data Science teams to guide loyalty strategy.
• Communicate insights to non-technical stakeholders and build confidence in data platforms.
• Play a key role in evolution and implementation of customer segmentations with the Data Science team.

Skills

SQL

Data analysis

Stakeholder communication

Team leadership

Cloud data platforms

Tools

Tableau

Power BI

Google Cloud Platform

Job description

Morrisons is seeking a Data Manager - Customer Data & Analytics to lead a team of analysts focused on customer analytics and loyalty data. You will build dashboards, provide regular reporting, and support marketing and commercial decisions with deep insight into customer segments.

You will collaborate with Loyalty, Customer Insight and Data Science teams, guiding loyalty strategy and driving campaign audience planning. This role drives data-led decision making across the business.