Customer Analytics Lead for Personalisation & Insights

Harnham; Lancashire; On-site; GBP 50,000 - 70,000; Full time

Job summary

A customer-centric UK retail brand is seeking a Customer Analytics Manager. You will work within the CRO & Data team to manage customer data and drive insights for CRM strategies. Responsibilities include developing segmentation and reporting while ensuring data accuracy. The ideal candidate has hands-on experience with data visualisation tools like Power BI and a strong ability to communicate insights clearly to non-technical stakeholders. This is an exciting opportunity to influence customer experience through data-driven decisions.

Qualifications

• Hands-on experience with data visualisation and BI tools, ideally Power BI.
• Experience developing customer segmentation and supporting CRM personalisation strategies.
• Confident communicator, able to translate data into clear insights for non-technical stakeholders.

Responsibilities

• Manage customer data and ensure accuracy for analytical uses.
• Develop insights to support CRM strategies and personalisation.
• Support projects around customer identity and unique customer IDs.

Skills

Data visualisation

Customer segmentation

Communication

Tools

Power BI

Job description

A customer-centric UK retail brand is seeking a Customer Analytics Manager. You will work within the CRO & Data team to manage customer data and drive insights for CRM strategies. Responsibilities include developing segmentation and reporting while ensuring data accuracy. The ideal candidate has hands-on experience with data visualisation tools like Power BI and a strong ability to communicate insights clearly to non-technical stakeholders. This is an exciting opportunity to influence customer experience through data-driven decisions.