Insight Specialist - Customer Data & Analytics

Morrisons; Bradford; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

15% store discount

Friend/Family 10% discount card

Annual bonus scheme

Career progression

Generous holiday entitlement

Pension scheme and life assurance

Healthcare benefits

MyPerks

Free parking onsite

Enhanced family leave

Private Healthcare

Job summary

Morrisons is hiring an Insight Specialist for the Customer Data & Analytics team in Hilmore House. You will work with customer data, More Card loyalty data, and till transactions to inform marketing and commercial decisions.

The role focuses on analytics, segmentation, and performance, building dashboards and communicating insights to stakeholders. You will use SQL, Tableau/Power BI, and our MoreViu platform to deliver regular reporting and ad-hoc analysis that supports acquisition, retention,

Qualifications

• Proficient in SQL and Excel with strong data visualization skills.
• Experience with customer data, analytics, and marketing performance.

Responsibilities

• Build dashboards and reports to inform acquisition, retention, and CLV.
• Analyze behavioural trends to guide strategic decisions for marketing and commercial teams.
• Translate complex data into clear insights for non-technical stakeholders.

Skills

SQL

Excel

Data visualization

Stakeholder communication

Customer analytics

Segmentation

Tools

Tableau

Power BI

Google Cloud Platform

MoreViu

Job description

More about the role

We have an exciting opportunity for an Insight Specialist - Customer Data & Analytics to join our Customer Insight Team in Hilmore House, within the Customer and Marketing Function.

Your role will be focused on unlocking the power of Morrisons’ customer data, including our More Card loyalty data and till transactions. This is a hands-on role focusing on customer analytics, segmentation, and marketing performance. You'll be responsible for building dashboards, analysing behavioural trends, and helping to guide strategic decisions across acquisition, retention, and customer lifetime value.

Your primary focus will be turning complex data into clear, straightforward insights that help our commercial teams make better decisions, improve our marketing and pricing, and ultimately make shopping better for our customers.

You will be responsible for providing regular reporting as well as ad-hoc analysis in order to support tactical and strategic decision making across the business, with a particular focus on marketing and commercial departments.

The role suits an analyst who's confident with SQL, data visualisation tools like Tableau, and who can bridge the gap between data and non-technical stakeholders. You will also be expected to regularly use our customer data platform, MoreViu, and build stakeholders’ confidence in their use of the platform.

More about you

• You are proficient in SQL, Excel, and data visualisation tools (such as Power BI or Tableau), and are comfortable navigating complex datasets to spot trends
• You are comfortable working with modern cloud data setups, ideally Google Cloud Platform (GCP)
• You have strong communication skills, with the ability to engage and present to stakeholders at varying levels
• Ideally, you will have experience in data or customer insight, ideally within retail, grocery, or a consumer data agency
• You enjoy fast pace environments, can handle changing priorities, and are comfortable working even when you do not have all the answers straight away

More about our perks

In return for all your hard work, you will receive:

• 15% discount in store from the day you join us
• Additional 10% discount card for a friend or family member
• Annual bonus scheme
• Career progression and development opportunities
• Generous holiday entitlement
• Market leading pension scheme and life assurance
• Healthcare benefits including Aviva Digital GP
• ‘MyPerks’ giving you discount with over 850 retailers
• Free parking onsite
• Enhanced Family, Maternity and Paternity Leave
• Private Healthcare

Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales - and we even have free parking!

At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues.

There’s more to our business as it’s fast paced and ever changing, as such we’ve got lots of fresh opportunities for you to play your part in our success. We’d love to meet you!

At Morrisons, we’re proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that’s good for our customers too.We’re always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.