Customer Analytics Manager

Harnham; Burscough; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

£40,000-£50,000

Job summary

Harnham is seeking a Customer Analytics Manager in Lancashire to join the CRO & Data team. You will blend customer data management with hands-on analytics, driving insight-led decisions and supporting CRM strategy through segmentation and reporting.

Key skills include strong SQL, Power BI, and experience building customer segments and communicating insights to non-technical stakeholders. The role focuses on data governance, identity projects, and enhancing personalisation across channels.

Qualifications

• Strong SQL skills.
• Experience with data visualization and BI tools, ideally Power BI.
• Experience developing customer segmentation and supporting CRM personalization strategies.
• Confident communicator, able to translate data into clear insights for non-technical stakeholders.

Responsibilities

• Analyze customer data to drive insight-led decision making within the CRO & Data team.
• Support CRM strategy through segmentation and reporting.
• Help govern and improve customer data integration and identity projects.

Skills

SQL

Data visualization

Customer segmentation

Stakeholder communication

Tools

Power BI

Job description

Customer Analytics Manager

£40,000-£50,000

Lancashire

The Company

A customer-centric UK retail brand with a strong digital and multi-channel presence is seeking a Customer Analytics Manager! This business is known for its people-first culture and long-term commitment to customer experience, and they continue to invest heavily their in data, CRO, and CRM capability to support growth and personalisation

The Role

As Customer Analytics Manager, you’ll sit within the CRO & Data team, working closely with CRM, Marketing, Trading, and Tech teams to ensure customer data is accurate, well-governed, and used effectively to drive insight-led decision making. This role blends customer data management with hands-on analytics, supporting CRM strategy through segmentation, reporting, and behavioural analysis. You’ll also play a key role in optimising customer data integration and supporting projects around customer identity and unique customer IDs

Your Skills & Experience

• Strong SQL skills
• Hands-on experience with data visualisation and BI tools, ideally Power BI
• Experience developing customer segmentation and supporting CRM personalisation strategies
• Confident communicator, able to translate data into clear insights for non-technical stakeholders

The Benefits

• £40,000-£50,000