Customer Analytics Manager

Harnham; Lancashire; On-site; GBP 50,000 - 70,000; Full time

Job summary

A customer-centric UK retail brand is seeking a Customer Analytics Manager. You will work within the CRO & Data team to manage customer data and drive insights for CRM strategies. Responsibilities include developing segmentation and reporting while ensuring data accuracy. The ideal candidate has hands-on experience with data visualisation tools like Power BI and a strong ability to communicate insights clearly to non-technical stakeholders. This is an exciting opportunity to influence customer experience through data-driven decisions.

Qualifications

• Hands-on experience with data visualisation and BI tools, ideally Power BI.
• Experience developing customer segmentation and supporting CRM personalisation strategies.
• Confident communicator, able to translate data into clear insights for non-technical stakeholders.

Responsibilities

• Manage customer data and ensure accuracy for analytical uses.
• Develop insights to support CRM strategies and personalisation.
• Support projects around customer identity and unique customer IDs.

Skills

Data visualisation

Customer segmentation

Communication

Tools

Power BI

Job description

A customer-centric UK retail brand with a strong digital and multi-channel presence is seeking a Customer Analytics Manager! This business is known for its people-first culture and long-term commitment to customer experience, and they continue to invest heavily their in data, CRO, and CRM capability to support growth and personalisation

The Role

As Customer Analytics Manager, you’ll sit within the CRO & Data team, working closely with CRM, Marketing, Trading, and Tech teams to ensure customer data is accurate, well-governed, and used effectively to drive insight-led decision making. This role blends customer data management with hands-on analytics, supporting CRM strategy through segmentation, reporting, and behavioural analysis. You’ll also play a key role in optimising customer data integration and supporting projects around customer identity and unique customer IDs

Your Skills & Experience

• Hands-on experience with data visualisation and BI tools, ideally Power BI
• Experience developing customer segmentation and supporting CRM personalisation strategies
• Confident communicator, able to translate data into clear insights for non-technical stakeholders

How To Apply

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page