Customer Coordinator

PATH Recruitment; Wellingborough; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension and healthcare scheme

Bonus scheme

Cycle-to-work scheme

25 days’ holiday plus bank holidays

Job summary

PATH Recruitment is seeking a dedicated Customer Coordinator for a well-established business near Finedon. This is a 12-month fixed-term contract covering maternity leave, with responsibilities spanning customer enquiries, hire coordination, and on-site deliveries.

The role focuses on delivering excellent service, building strong client relationships, and ensuring smooth day-to-day operations of the hire desk. Previous admin or customer service experience is essential.

Qualifications

• Previous administration or customer service experience is essential.
• Experience processing and managing orders is essential.
• Confident communicating with customers via telephone and email.
• Excellent telephone manner and communication skills.

Responsibilities

• Managing customer enquiries via telephone and email.
• Coordinating equipment hires and off-hires.
• Building and maintaining strong customer relationships while delivering excellent service.
• Arranging equipment deliveries to customer sites.
• Handling invoice and credit queries.

Skills

Customer service

Telephone communication

Email communication

Administration

Job description

Customer Coordinator - Based near Finedon- 12 month fixed term contract

A brand-new opportunity has become available for a Customer Coordinator to join a well-established business based near Finedon! This is an initial 12-month fixed-term contract to cover maternity leave.

Our client is an established construction business offering a friendly working environment and a supportive team. This is an excellent opportunity to play a key role in the day-to- day running of the hire desk, delivering excellent customer service and ensuring the smooth coordination of equipment hire.

Key Benefits of the Customer Coordinator:

• Salary up to £29,000 per annum

• Monday–Friday working hours

• Up to 25 days’ holiday plus bank holidays

• Pension and healthcare scheme

• Bonus scheme

• Cycle-to-work scheme

Responsibilities of the Customer Coordinator:

• Managing customer enquiries via tele and email

• Coordinating equipment hires and off-hires

• Building and maintaining strong customer relationships while delivering excellent service

• Arranging equipment deliveries to customer sites

• Handling invoice and credit queries

About You:

• Previous administration or customer service experience is essential

• Experience processing and managing orders is essential

• Confident communicating with customers via tele and email

• Excellent tele manner and communication skills

• Experience within hire, rental, construction, engineering, merchant or industrial environments would be advantageous

You may have experience as a Hire Coordinator, Customer Coordinator, Hire Administrator, Sales Administrator, Sales Coordinator, Rental Administrator, Customer Service Advisor, Service Controller, Plant Coordinator or in a similar role.

Please note this is a 12 month fixed term contract, there is a possibility to go permanent but isn't a guarantee initially.